Your Trust and Security: Our Highest Priorities
Dear Valued Customers and Partners,
We hope this message finds you well. As an organisation committed to being transparent and accountable in our actions, we are writing to address an incident that occurred on our Sterling Pro platform on June 2, 2023.
On this day, an auto-clearing script was incorrectly executed and inadvertently led to the reprocessing of some previous transactions. As a result, certain accounts experienced duplicate transfers, which have since been corrected. Please note that there was no unauthorized or illegal intrusion into the Sterling Pro platform, or any of the Bank’s infrastructure. All profiles, accounts, and funds remain perfectly secured. We sincerely apologise for the inconvenience and concern this may have caused.
We deeply value your trust and are dedicated to maintaining it. Our customer service team is on standby to assist with any questions or concerns you might have regarding this incident.
We want to thank you for your patience, understanding and continued trust in Sterling. We are not just a bank; we are a partner in your journey to more progress.
